Kaya Kliniq Wellness Center
Last Updated : May 2026

Kaya Kliniq Wellness Center respects your privacy and is committed to protecting the personal information you share with us through our website, landing pages, online forms, payment pages, messages, emails, consultations, and other communication channels.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Data Privacy Act of 2012 of the Philippines and other applicable laws.

1. Information We Collect

When you visit our website, book a consultation, purchase a product or service, submit an inquiry, or communicate with us, we may collect the following information:

• Full name

• Email address

• Mobile number

• Address or delivery details, if applicable

• Payment confirmation details

• Appointment preferences

• Health concerns, symptoms, medical history, laboratory results, medications, lifestyle information, and other health-related information you voluntarily provide

• Messages, inquiries, and communication records

• Website activity, cookies, device information, and similar technical data

Health-related information is considered sensitive personal information and will be handled with additional care and confidentiality.

2. How We Use Your Information

We collect and process your information for the following purposes:

• To verify your booking or payment

• To send your scheduling link and appointment details

• To contact you regarding your consultation, product purchase, or inquiry

• To provide personalized health assessment services

• To help our medical team understand your health concerns

• To prepare recommendations, wellness plans, or next steps

• To process orders, deliveries, and customer support requests

• To send follow-up messages, reminders, updates, educational content, and wellness-related communications

• To improve our services, website, patient experience, and internal processes

• To comply with legal, regulatory, accounting, and reporting obligations

We will only collect information that is necessary for legitimate healthcare, wellness, business, and legal purposes.

3. Consent

By submitting your information through our website, forms, payment pages, booking links, or communication channels, you agree that Kaya Kliniq may collect, use, store, and process your personal and health-related information for the purposes stated in this Privacy Policy.

You may withdraw your consent at any time, subject to legal, medical, contractual, and legitimate business limitations.

4. Sharing of Information

Kaya Kliniq does not sell your personal information.

We may share your information only when necessary with:

• Kaya Kliniq doctors, healthcare professionals, clinic staff, and authorized personnel

• Payment processors, such as third-party payment gateways

• Delivery or courier partners, if you purchase products

• Scheduling, email, website, CRM, and communication service providers

• Legal, regulatory, or government authorities when required by law

• Professional advisers, such as accountants, lawyers, or compliance consultants, when necessary

All third-party service providers are expected to handle your information securely and only for authorized purposes.

5. Payment Information

Payments may be processed through third-party payment platforms. Kaya Kliniq does not directly store your complete card, bank, or e-wallet credentials unless specifically required and lawfully permitted.

Please review the privacy and security policies of the third-party payment provider used during checkout.

6. Health Information and Medical Confidentiality

Any health-related information you provide to Kaya Kliniq will be treated as confidential.

This may include symptoms, medical history, laboratory results, medications, lifestyle concerns, and other personal health details shared before, during, or after your consultation.

Access to such information is limited to authorized Kaya Kliniq personnel who need it to provide care, support, or administrative assistance.

7. Marketing and Follow-Up Communications

We may send you wellness tips, appointment reminders, product updates, educational materials, promotional offers, and follow-up messages through email, SMS, phone call, messaging apps, or social media channels.

You may opt out of marketing communications by contacting us or using the unsubscribe option when available. However, we may still contact you for important service-related matters, such as appointment, payment, or medical follow-up concerns.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, maintain medical or business records, and protect the legitimate interests of Kaya Kliniq.

When your information is no longer needed, we will securely delete, anonymize, or dispose of it in accordance with applicable laws and internal policies.

9. Data Security

We take reasonable physical, technical, and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no online platform, email system, or electronic transmission is completely secure. By using our website or online services, you acknowledge that there are inherent risks in transmitting information online.

10. Your Rights as a Data Subject

Under applicable data privacy laws, you may have the right to:

• Be informed about how your data is collected and used

• Access your personal information

• Request correction of inaccurate or outdated information

• Object to certain types of data processing

• Withdraw consent, subject to legal or contractual limitations

• Request deletion or blocking of your personal data when allowed by law

• File a complaint with the National Privacy Commission

To exercise your rights, please contact us using the details below.

11. Cookies and Website Tracking

Our website or landing pages may use cookies, pixels, analytics tools, or similar technologies to improve user experience, understand website performance, and support marketing activities.

You may adjust your browser settings to refuse cookies, but some parts of the website may not function properly.

12. Links to Third-Party Websites

Our website may contain links to third-party platforms, including payment processors, scheduling tools, social media pages, or external websites.

Kaya Kliniq is not responsible for the privacy practices, content, security, or policies of these third-party websites. We encourage you to review their respective privacy policies.

13. Updates to This Privacy Policy

Kaya Kliniq may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices.

The updated version will be posted on our website or landing page with the revised effective date.

14. Contact Us

For privacy-related questions, requests, or concerns, you may contact us at: